CMDB & ITSM Integration
At Cormant, we recognize that data within the Cormant-CS DCIM solution is of most value when it can be exchanged with external systems. That’s why we offer the Cormant-EDIS (External Data Integration Service) platform. The Cormant-EDIS solution provides a plug-in framework for complex one or two-way interfaces. A key benefit of this framework is a lower cost of interface delivery, increasing the ROI of Cormant-CS DCIM. Cormant-CS comes with two industry-standard API (SOAP and RESTful) that allows our software to exchange data with other enterprise systems, like ServiceNow, Remedy, Salesforce.com, VMware API to name a few.
Integrate ITSM
- DCIM data is the missing element within an ITSM framework. ITSM usually relies on discovered or manually updated data, increasing the business risk of incorrect decision making. Cormant-EDIS delivers a solution for low-cost, configurable integration.
- Save time and money by capturing data once and synchronizing data between systems.
- Cormant-EDIS supports ITIL initiatives and lowers the cost of delivering ITIL processes within an organization.
CMDB
- Two-way integration supports Asset/CI elements that are created in a CMDB or Cormant-CS.
- Cormant-EDIS is configurable to synchronize standard or custom data elements in both directions.
- By Exchanging only necessary data, Cormant-CS supports a federated CMDB model rather than exchanging all data.
- Exchanges can be time or business rule based.
Workflow Change Management
- Physical move, adds and changes of equipment, assets and connectivity are usually required as part of larger enterprise change initiatives managed in an enterprise service management system. Cormant-EDIS triggers Cormant-CS Workflow creation based on user-defined rules.
- Cormant-CS orders are broken into tasks and status updates are pushed back to the service management solution as the task progresses.
- Upon Ticket completion, the ITSM system can be updated with change details and CI records updated as required.
Custom Data Mapping & Filter Rules
- Filter rules enable different types of equipment to be synchronized based on the equipment-specific requirements.
- Field mapping is configurable including custom created fields in both the CMDB and Cormant-CS systems.
- Sync actions support multiple options, including when to write/overwrite data.
- Transformation rules support complex mapping.
Multiple Synchronization Profiles
- Multiple synchronization profiles provide fine-grained control and support site-by-site or equipment phased rollout.
- Data exchanges to and from an external CMDB is fully supported.
- Each synchronization can be set-up and fully tested to confirm what the result of the synchronization will be before going live.
- Each synchronization is independent.
Conflict Management
- All data exchanges are logged including record totals and time for the synchronization to take place.
- Based on mapping rules a synchronization action may produce a conflict. Conflicts can be viewed and filtered and actions selected. Actions will be completed on the next synchronization run.
- A log of all actions taken is permanently available in the log.
Cormant-EDIS is architected to support a distributed model separating the synchronization service from the application.
While Cormant-EDIS is a separate application to Cormant-CS, it uses a plug-in model to present to the user as an additional tab in Cormant-CS. All records support Cormant-CS configuration and zonal permissions when displaying data.
Simple Synchronization: For simpler synchronization requirements, no external solution is required and the Cormant-CS built-in scripting language supports multiple synchronization options.
Tell us your current enterprise system and we'll show you how to exchange data with Cormant-CS.
Cormant’s dedicated staff can help tailor the right package of software and services for you and will then deliver a fully implemented solution to your enterprise.