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The Cormant-CS DCIM Customer Support / Helpdesk is one of the services that we offer our customers. Our team is 100% in-house, 100% focused on the Cormant-CS DCIM product, and always online ready to help! It is an active way for Cormant to guarantee our high standard of work, to ensure that you benefit from a successful Cormant-CS (formerly CableSolve) implementation and most importantly, to ensure that you benefit from a successful and profitable relationship with us. For services including training and consulting, visit our Services Page. Our support offerings and infrastructure shall continually evolve in order to be responsive to customers’ changing needs.
If you have a current support contract, please login to download the latest Cormant-CS version, new equipment templates and icons. Once logged in, go to the Secured Documents page in the Downloads section of the main menu. Users of Cormant-CS may also log a case or problem regarding Cormant-CS. Please click here to log/report a problem (you must be logged in first).
Cormant Customer Support Contact Info
Australia: +61 (0)2 8518 1298
Belgium: +32 (0)2 401 9240
Germany: +49 (0)6922 224 6223
Ireland: +353 1531 4869
Italy: +39 02360 48279
Netherlands: +31 (0)20 220 9036
Poland: +48 (0)2 2206 2153
United Kingdom: +44 (0)20 33 972 911
USA/Canada: +1 855 CORMANT
Skype Voice: cormant-sip1
Skype Chat: cormant.support
Email: Click Here
Products that work with Cormant-CS
There are quite a number of mobile computers with a built-in barcode scanner from Symbol/Motorola and Intermec. The key to support from one of these manufacturers is that the mobile computer handheld must be running Windows Mobile; versions 2003, 5, 5.x, 6, 6.1, 6.5, 6.x. We do not support Windows CE. Cormant-CS will also run on any other device that runs Windows Mobile (think HTC smart phones), however we only (currently) include barcode scanner drivers for the Intermec and Symbol/Motorola range. More support can be added if there is a reasonable demand from a customer.
We have included a list of Symbol/Motorola and Intermec devices that we are aware run Windows mobile, please note that this list may not be exhaustive as new devices are added from time to time. If in doubt the rule “it will work if it runs Windows Mobile” applies.
Handhelds w/2D Barcode Scanners
Of course it is important to consider the appropriate device for the customer. This includes ruggedness considerations and the environment and barcodes to be scanned – not all devices listed use the same barcode reader and some will be more appropriate than others for specific environments. Cormant suggests working with a local vendor to ensure the appropriate device is purchased for the specific requirement.
Click here to view the Cormant-CS System Requirements