DCIM Helping Managing Critical IT Infrastructure in the Current Pandemic

By: Paul Goodison

I have been speaking to our global customers about the operational changes they have introduced during the COVID-19 pandemic. I’ve also had the opportunity to hear a few analysts speak on best practices for data center operations during this time.

The universal approach appears to be keeping as many staff as possible away from the site, working remotely and leveraging onsite smart hands when available. Where team members do have to attend site, managers are ensuring social distancing and maintaining the smallest number of people working in the raised floor space possible. From a hygiene perspective, either in-house or external cleaning services are being used to clean and protect work areas regularly, and at least every shift. There does not appear to be any consensus on what, if any, cleaning to conduct inside the data center.

Our customers have told us how much help their DCIM solution has been during this disruption. It is enabling them to manage their data centers, co-location, and IOT sites while minimizing the need for physical access. One customer told us about automating what used to be a manual task of cycling power to a (dual-powered) server. This is usually a manual unplug process, as there are no trusted records of what PDU sockets a device is plugged in to. But with trusted, mobile captured connectivity records, devices outlets are cycled remotely from within DCIM, saving a person traveling to a site. Working to an incredibly tight deadline a healthcare trust who uses DCIM recently used Cormant-CS to manage the deployment of all the IT infrastructure to a new, pop-up, hospital that was constructed inside a convention center. All the equipment deployment and data outlet connectivity were planned, tracked and deployed to ensure everything was going to work the first time.

We have also seen customers use more of their DCIM then they have before. While using Cormant-CS to plan change is, pretty much, standard practice, not every customer uses the workflow engine. Workflow tasks help automate the planning process and allow for remote collaboration around the server, network, storage, infrastructure and facilities teams. By getting this right, down to the connections and even cables to use, some customers have been able to reduce the number of people that have to touch devices being deployed, reducing the potential infection risk to staff and the enterprise risk that is present if key personnel have to isolate and can’t work. It’s not just the deployment part that is easier with DCIM, directing smart hands, managing equipment receiving, knowing where equipment is and accessing it directly, is all much easier, and involves less physical interaction, when data is available on everyone’s smartphone and devices can be checked with just a barcode scan.

I’m proud of how Cormant-CS is keeping people safe, enterprises operational, and lowering the risk for both parties. One comment I received was, “I didn’t realize how much we relied on the data in Cormant DCIM until I had to work remotely, it’s been invaluable”.

If we can help you work better, please let me know. Cormant is fully operational, and with our remote deployment practices, we can get your data in a single repository quickly.

Stay Safe

Cormant fully operational during the COVID-19 pandemic.

Thursday, March 19, 2020

To: All Global Customers and Partners

The Novel Coronavirus (COVID-19) pandemic has probably affected you, your family, and your company. Our thoughts are with anyone directly affected by the virus. While the Coronavirus has presented some challenges for us here at Cormant, no one has contracted the virus amongst our global workforce and their families.

Over the past few weeks, I have been in contact with Cormant managers around the world to ensure Cormant can continue all operations. The good news is because of our highly-distributed global workforce, many staff already worked remotely. Where that was not true, we have arranged for team members to work from home and are providing additional equipment and services to allow them to do so effectively. All employees have worked remotely since, at the latest, Monday this week. Remote working not only helps Cormant provide services to you, our valued customers and partners, but allows employees to care for family and children who are likely not in school.

We know how vital Cormant-CS is in keeping your critical infrastructure running. I want to assure you that Cormant remains fully open to serve you, with twenty-four hour a day problem support, our full range of professional services, and continued software development. We are fully operational and expect to remain so. Everyone in the company has access to a full range of web conferencing services, collaboration tools, and telephone access. Do forgive us if an interaction with us has a dog or child in the background!

Please do let me know if any of us can do anything to help.

Stay safe,

Cormant GlobalPaul Goodison